Kofako Privacy Policy

At Kofako, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform for food delivery, groceries, and parcel services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery address
• Order Information: Details of your purchases and delivery preferences
• Payment Information: Payment method details (processed securely through third-party providers)
• Location Data: To ensure accurate and timely delivery
• Device Information: IP address, device type, and app usage data

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate order updates and customer support
• Improve our services, app performance, and user experience
• Personalize your experience and offers
• Ensure safety, prevent fraud, and comply with legal obligations

3. Sharing of Information

We may share your information with:

• Delivery partners to complete your orders
• Merchants and vendors (restaurants, grocery stores) for order fulfillment
• Payment service providers for secure transactions
• Authorities when required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

5. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal and regulatory requirements.

6. Your Rights

You have the right to:

• Access and review your personal data
• Request corrections or updates
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications

7. Cookies and Tracking

Our website/app may use cookies and similar technologies to enhance your browsing experience, analyze usage, and improve our services.

8. Third-Party Services

Our platform may contain links to third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: admin@kofako.com
Phone: 233505246500